Gwen has developed and taught Public Speaking and Communications courses for VSB Continuing Education Program since 2012. ‘Dealing With Difficult People’ is one of the more popular courses within the Communication Skills Series. Gwen is always well prepared. Her professional attitude and enthusiastic instructional techniques prove invaluable in the classroom. Students evaluations consistently rate Gwen’s organizational skills, course content, delivery and effectiveness as excellent. Students also often comment on Gwen’s easy going yet comprehensive teaching style and her ability to create a supportive and motivational learning environment. Students particularly enjoy the opportunity to role-play and the solid content of the course handouts. this level of satisfaction along with the students’ substantial learning outcomes has made Gwen’s classes popular with a very motivated group of students. I strongly recommend Gwen as a professional, experienced and adaptable facilitator.